Does the Woodend Neighbourhood House collect and store my personal information?
Woodend Neighbourhood House collects and administers personal information for a range of purposes, and recognises the importance of treating personal information confidentially. Only information that is necessary for the performance and primary function of the House is collected. We will tell those we are collecting information from, why we are doing so, and how it is administered. Woodend Neighbourhood House is committed to satisfying all legal and ethical obligations regarding the protection of private and confidential information. Read our privacy statement.
I love Woodend Neighbourhood House can I become a member?
You sure can! Membership for the House is for 12 months, from January to December of each year. Current subscription fees are: Individual – $10, Family – $20, Individual; Associate (under 15 years, no voting rights) – $5
Membership entitles you to free access to the House Wi-Fi and to participate in any of our free activities, as well as vote at our annual AGM. Become a member today.
Are you wheelchair accessible?
Yes the House is fully wheelchair accessible with a ramp access to the front door. There are two disabled parking bays at the front of the House and we also have a disability-access toilet and shower.
Can I bring my pet along to classes?
With the exception of “registered assistance dogs” no animals are permitted on the property – sorry animal lovers!
Is the Woodend Neighbourhood House a smoke free environment?
Yes, smoking is not permitted within the property of the Woodend Neighbourhood House or within five metres of the perimeter of the building.
Room and Equipment Hire
Can I hire a room at the Woodend Neighbourhood House?
Yes. The Woodend Neighbourhood House has rooms available for hire to community groups, businesses, government organisations, and individuals to support its purposes within the community.
What time can I book a room for at the Woodend Neighbourhood House?
Rooms are available for hire between 8am and 10pm every day of the year, except between Christmas and New Year.
I’d like to book a room at the Woodend Neighbourhood House. How much does it cost?
Our fee structured is tiered by not-for-profit and for-profit-organisations. Have a look at the full list of the available rooms and their prices.
Can I hire equipment to use in the rooms at the Woodend Neighbourhood House?
Yes, we have a range of equipment available for hire, including data projector, laptops and whiteboards. Equipment hire, as a given, is available only with the hiring of a room at the House. Other requests for groups to remove equipment from the House onto other sites will be considered on a case-by-case basis.
How much does it cost to hire equipment at the Woodend Neighbourhood House?
Have a look at our ‘equipment’ page for a full list of equipment prices.
Do you offer concession prices at the Woodend Neighbourhood House?
Some concession prices are available. These are at the discretion of individual tutors. Please contact us if you wish to discuss a particular course and its pricing structure.
I want to attend a class that has sold out, what can I do?
We’ll add your name to the waiting list and contact you if we have a cancellation and a space becomes available or add you to the next class intake.
I want to register for a class at the Woodend Neighbourhood House but can’t pay now, what should I do? If full payment for a course is problematic, have a chat to our staff and a payment arrangement may be arranged upon request.
Is there a minimum number of participants for a class to run at the Woodend Neighbourhood House?
Yes, and these vary according to the tutor, course, payment amount, and other funding associated with the course. If you have enrolled in a course and the minimum number has not been reached within seven days of the course commencing all students will be notified that the course may not proceed. If within three days minimum numbers have not been reached the course will be cancelled and a credit note or full refund will be offered to the enrolled student(s) by the method of original payment.
I can no longer attend a class, can I get a refund?
Yes…If you withdraw from a class with MORE than seven days notice prior to the commencement of the class, a full refund less $10 administration fee will be offered.
The Woodend Neighbourhood House requires that all courses are paid fully in advance.
If less than one week’s notice is given, 50% of the fee will be refunded less the $10 administration fee.
Late and mid course withdrawals impacts the course and the tutor, so unfortunately no refund will be issued once a course has commenced and you will be liable for any unpaid fees.
If we cancel a course for any reason a full refund will be offered.
If for any reason we need change the delivery method of a course (eg from face-to-face to online) and the new method is not feasible for you a refund will be offered for any or all sessions that are delivered that you can not feasibly attend.
If a replacement student can be found, to ensure that the course goes ahead and before the course starts, no penalty will apply.
Please note that if you have enrolled in a course that is provided by an external course provider within the premises of the Woodend Neighbourhood House then the refund and cancellation policy of the external course provider will apply.
You ran class that I was interested in but couldn’t attend, will it return?
We often rerun classes and workshops. Let us know what you would like to see and we will do our best to accommodate you.
Do you do gift cards?
We sure do! Get in touch and we’ll arrange a gift card for you for what ever value you chose.
I have seen photos from previous classes; if I attend Woodend Neighbourhood House can I avoid being in these?
Of course! We like to take photographs of people enjoying themselves at the House and use them for promotional purposes, but we won’t take your picture if you’re camera shy! When you enrol in a class at the House you are asked whether or not you consent to having your image taken which may be used for promotional purposes in the media, on brochures and on the House website, Facebook or Instagram pages, so please just let us know your preference.
Can I bring my baby/toddler/child to my class?
Sorry, we don’t allow children into the adult classes. You will need to find someone to mind your child for the duration of the class.
I’d like to teach a class, how do I do this?
We love having community members bring their skills and knowledge along to teach classes or run workshops. Please put a short proposal together and come and see one of the staff at the House about it. We’ll get back in touch with a comprehensive pack on what being a tutor means and what you might need.